Warranty

Eckowood flooring is covered by a 25-year Limited Residential Warranty.

However, warranty coverage may be lost due to failure to strictly follow all installation instructions and recommendations or the use of improper materials or tools. Professional installation is recommended for floating floor or nail down the application, and required for glue-down application.

Please read all the instructions carefully.

Eckowood warrants that Eckowood flooring shall not contain manufacturing defects in excess of industry standards (5% of total flooring quantity). If manufacturing defects are present in excess of industry standards, the defective pieces should be returned to the original place of purchase PRIOR TO INSTALLATION.

Preparation and general procedures.

Eckowood engineered floors can be installed directly over most existing floor coverings, except for carpet. Any existing wood flooring that is glued to the concrete must be removed before installation. It is very important to acclimate the wood to the room temperature before installation. Open boxes at both ends to allow air to circulate through planks. If planks are covered with a plastic wrap, cut plastic at both ends to allow proper air circulation. Allow planks to lay flat in cartons for 48 to 72 hours prior to installation (or longer in extreme climates).

Air conditioning and heating systems should be in place and operating 14 days before installation, keeping room be maintained between 30% to 50% year-round. The proper use of a humidifier or dehumidifier is recommended.

Eckowood Hardwood Planks can be installed using any method over wood, concrete and other approved subfloors. Above grade, on grade or below grade. Depending on the species, the visual differences from board to board might be pronounced. It is recommended to work from several cartons alternatively. Select the most appealing blend of colours and grain for the best overall appearance. It is also recommended that the direction of the flooring is parallel to the longest wall in the room or hallway. Always allow a minimum of 3/8 between walls and flooring edge. Use temporary spacing wedges for this purpose (remove upon completion).

Pre-Installation Inspection


It is the responsibility of the installer/owner to inspect each board for visible defects before installation. Any boards with visible defects will be replaced at no cost. If the defective board has been installed, no cost of labour will be paid for repair or replacement. Please refer to
the installer/owner responsibility.

Eckowood maintains the highest manufacturing standards, however hardwood flooring is a natural product, and may have occasional natural characteristics that have irregularities within the wood and/or manufacturing defects. Based on accepted standards within the industry, a defect/irregular tolerance up to 5% is allowed. When ordering floor, a minimum of 5% should be added to the actual square footage needed, to allow for cutting and grading.

Sub-Floor Preparations

Concreate Sub-Floor:
The sub-floor must be dry, and clean. Be sure any new concrete is completely cured for at least 50-60 days (about 8 weeks). Ensure the concrete has a minimum of 3000 psi compression. Over a lightweight concrete (less than 3000 psi) please use a floating installation method. Sub-floor should be flat to 3/16

Sub-floor must be dry, and clean. Be sure any new concrete is completely cured for at least 50-60 days (about 8 weeks). Ensure the concrete has a minimum of 3000 psi compression. Over a lightweight concrete (less than 3000 psi) please use a floating installation method. Sub-floor should be flat to 3/16 radius. If necessary, hills should be sanded down and valleys should be filled with a recommended underlayment patch. Do not sand sub-surface such as vinyl or synthetic tiles as they may contain asbestos. Before installing over concrete or concrete covered with existing ceramics, marble, stone, vinyl tile, or linoleum, test floor for excessive moisture.

Wood Sub-Floor:
In most areas, a dry wood sub-floor that is ready to work on has a moisture content (MC) of 10% or less. To prepare sub-floor for installation, re-nail any loose areas to prevent squeaking. Sand or plane high spots, and fill low areas. The sub-floor should be flat and should not vary more than 3/16 using the edge of an Eckowood plank to find high or low spots.

Over Radiant Heated Floor:
System must be fully operating at normal temperature for a minimum of 21 days prior to floor installation to dry out residual moisture. The heating system must then be turned off 24 hours prior to installation and must remain off for 24 hours after installation so that adhesive does not cure excessively fast. If the flooring was installed over a radiant heating system, wait 24 hours after installation or until the adhesive has fully cured before turning the system back on. Bring the temperature of the system up gradually, in 5O increments. Never allow the surface temperature of the floor to exceed 82OF (28OC) and avoid dramatic temperature changes; always adjust the system gradually in 5O increments. It is recommended that a dedicated thermostat be installed to allow the temperature of the radiant heating system to be accurately controlled. The MAXIMUM allowable sub- surface temperature over radiant heated floor is 82OF.

If the radiant heat system has a concrete subfloor, a 6 mil or better vapour retarder should be installed (this may be part of the flooring underlayment. e.g. a 2 in 1). A foam or resilient underlayment must be installed prior to the installation of the wood floor.

In addition to the procedures described in the installation instructions, approved heat sensors must be installed under the flooring. In the event of flood damage, these sensors will be used to determine whether excessive heat levels were applied to the floor. A minimum of 5 sensors must be placed per 1000 square feet of flooring installed. Space them evenly around the installation area.

Installation Guide: Glue Down
Eckowood recommends urethane adhesive and, if required, concrete sealer for the installation of our products. Carefully read and follow the instructions provided by the adhesive manufacturers for the use and application of their product. Check with your flooring retailer for other adhesives and sealers that are compatible with engineered floors. Be sure to clean any surplus adhesive off the surface of the plank as you go. Do not let it dry. Use a Urethane adhesive remover for this purpose.

The first step is to find a starting line. Snap a line from the wall the width of 2 or 3 boards plus a 3/8 first rows straight and firmly in place. Apply the adhesive and place the first plank down up against the holding board with the groove side facing the wall. Continue laying the planks using the tongue and groove method. Gently tap the planks together using a rubber mallet and press down into the adhesive. Be sure to leave the expansion gap at the beginning and end of the row. Continue laying the second row, staggering end joints of boards from row to row a minimum 8″ and 10″ apart. If necessary use blue installers tape to maintain a tight floor.

Repeat row-by-row using the same method until the entire section is complete. Remove the starting board and complete the area from the starting board to the wall.

Completing the Job:
Roll every 2 to 3 hours and on completion with a 100-lb. to 150-lb. roller to ensure all planks are flat and in contact with the adhesive. Please remove blue installers’ tape within 3 hours. Remove any spacer wedges. Cover all expansion spaces along walls with Eckowood matching mouldings. Always nail mouldings to the adjacent wall, not the flooring! Clean, sweep and vacuum installed flooring before use.

Installation Guide: Floating

Choosing the floating method for engineered wood, the subfloor must be flat to within 3/16 Eckowood will not honour warranty claims for products damaged due to plank movement or flexing due to an uneven floor. (See Subfloor Preparations).

Install cushioning underlayment running the same lengthwise direction you plan to install the flooring. Butt the edges being sure not to overlap the edges. Tape the seams with adhesive tape (Follow Underlayment Manufacturers Instructions). Decide which direction the flooring will run. Starting from left to right across the wall. Lay the first plank with the groove facing the wall and align it with the chalk line. Use spacing wedges to maintain the expansion space at the ends of the plank edge. Take the second plank and apply a tongue and groove wood adhesive steps until the first row is completed. When reaching the end of the first row cut the last board to fit, maintaining expansion space between the wall and end of the plank. Make sure all end joints are tight and square. Remember to clean adhesive as you work. Start the second row by using leftover planks from the first row or use a fresh board cut if necessary adjacent planks. Apply tongue and groove adhesives to end and side grooves; join to the first row, repeat until the second row is complete. The floor can be installed in successive rows or with a stair-step approach. The stairstep approach ensures a tighter fit for the first few rows and limits board separation during the initial set up. Always use a random pattern to begin the installation. Tighten all joints by the use of a wooden tapping block to gently knock the boards in from the tongue side. Do not use excessive force and never use a hammer directly on the plank. Use a special pull bar to tighten joints from the sides. Use clamps or blue installers tape to hold joints together (Please remove blue tape within 3 hours and remove any tape adhesive residue). Undercut doorjambs and slide plank under the cut for a cleaner look. Repeat all steps and install the rest of the floor. The last row may need cutting lengthwise to fit (remember to allow expansion space). Use a pull bar to pull the last row in place and tighten joints. Use spacing wedges to maintain the space.

Completing The Job:
Allow the finished floor to be free of traffic for a minimum of 8 hours and before spacing wedges are removed. Be sure all expansion spaces are covered with appropriate mouldings. Always nail mouldings to the adjacent wall, not the flooring! Never attach any moulding to a floating floor. Clean, sweep and vacuum installed flooring before use.